Return & Refund Policy
Easy 7-day returns and a quick 7-day refund. Your satisfaction matters as much as our quality.
Our Mission
Our mission at Corazon Mart is simple: to provide quality products, every single time. If something ever falls short of that promise, we want to make it right.
Simple, Fair & Fast
Return Window
You can request a return within 7 days of receiving your order.
Refund Processing
Once your return is approved, your payment is refunded within 7 days.
Return Eligibility
Within 7 days
Your return request must be raised within 7 days of receiving the order.
Proof of purchase
Your order number or receipt is required to process any return.
Damaged or wrong item
If a product arrives damaged or incorrect, let us know right away for priority handling.
Perishable items
Certain food items may not be eligible for return once opened, for hygiene and safety reasons.
Still not sure?
Reach out to our support team and we'll guide you through your specific case.
How to Request a Return
Contact us within 7 days
Reach out to our support team with your order number within 7 days of receiving your order.
Share the details
Let us know the reason for the return, along with photos if the item is damaged or incorrect.
Approval & return
Once approved, we'll guide you on returning the item, if a physical return is required.
Refund within 7 days
Your payment will be refunded to your original payment method within 7 days of approval.
Refund Method
Approved refunds are issued to your original payment method within 7 days. Depending on your bank or payment provider, it may take a little longer for the refund to reflect in your account.
Exchanges
If you'd prefer an exchange instead of a refund, let us know when you reach out. We're happy to help arrange a replacement where available.
Return Shipping
If a return is due to our error, such as a damaged, defective or incorrect item, we'll cover the return shipping. For other returns, shipping costs may apply.
Need Help With a Return?
Our support team is here to help with any questions about returns or refunds.
Contact Us